In order for OnPay to file and pay your state tax liabilities, we must first have you add us as your service provider in the Ohio Business Gateway. In order to do this, you must have first set up your business with Ohio and created a Ohio Business Gateway Account. If you have not completed these steps, please use the information below before beginning the steps of adding us as your service provider.
Adding OnPay as your Service Provider
As a Service Provider we cannot access a Client account until the Client has granted us Service Provider access. You simply need to know the Service Provider ID in order to grant us Service Provider access.
The steps outlined in this section show the process you must take in order to grant us access as your Service Provider.
Step 1: Navigate to Administration
After logging into the Gateway, click on Administration in the main navigation.
Step 2: Create a group
On the Administration page, click on Create Group at the bottom of the Group (Shared Access) Administration section. You will use this group to create the link between your account and our account as your Service Provider.
Step 3: Create group name
At the top of the Create Group page, enter a group name. This is the name that you will provide to us.
Step 4: Assign access levels for group
Scroll down and set this group's access level for each Service Area.
Please choose "All Access" from the drop down for each of the following sections:
- Ohio Taxation - Employer Withholding
- Ohio Job & Family Services
- Ohio - Municipal Taxation
Step 5: Enter Service Provider ID
Scroll to the bottom of the page and enter our 10-digit alphanumeric Service Provider ID A9B3265629. Only after you enter the ID and check the acknowledgment box will the Validate ID button appear.
Step 6: Validate Service Provider ID
Click on Validate ID. A message should appear indicating the ID is valid for us. Click Save. If the ID is not valid, please try copying and pasting the code above.
Following completion of this process, we will receive an email with the subject-line "Access Granted to Ohio Business Gateway Account" confirming we have been granted access to your account. At the same time, you should receive a confirmation email with the subject-line "Ohio Business Gateway Account Access Granted to Service Provider." If you do not receive this email, please give us a call to find out if we received an email from OBG. If we did not, please call Ohio to find out what went wrong.
If you have been instructed to do follow this document by one of our tax agents, please email them back and let them know when this is complete!
As also, for any questions, please email us at firstname.lastname@example.org, or call our Customer Service team at 877-328-6505.